Something not working?

Almost always the card was deleted from the wallet, or the phone has not been online since the last stamp. Ask them to open the card once while on wifi. If it still does not update, send us the card number from their details in your dashboard and we will look at it.

That is correct behaviour, not a fault. The wallet update is silent by design on both Apple and Google — the phone quietly fetches the new card. The customer sees the new stamp the next time they open it.

Press Undo on the counter straight after — it puts their card back the way it was. If you notice later, open Activity in your dashboard, find the visit and press Undo there; any owner or manager can. Every stamp is recorded with the branch, the time and who made it, and an undone visit stays in the history, marked undone, so nothing is guesswork.

You can change colours, copy and the reward yourself from the dashboard, and every issued card updates on its own. The number of stamps on a running card is the one thing we change with you rather than for you, because it affects people mid-way to a reward.

The owner can do it from Customers in the dashboard: “Remove details” erases their name, phone number and birthday, and their card keeps working. We never delete the card itself — that would take a reward off someone’s phone without asking.

Tell us and we will export your customer list to CSV first, at no charge. Cards already in wallets keep working; they simply stop receiving new stamps.

Cards already in a customer’s wallet keep working. They stop being updated, so no new stamps land, but nothing disappears from anyone’s phone and no card is revoked.

Yes. You are the controller for your customers’ data and we process it on your behalf, which is written into our data processing agreement. Export it to CSV whenever you like, at no charge.

No setup fee, and billing is monthly — cancel whenever you like, effective at the end of the period. We tell you what yours costs on a call, once we know how many branches and reward tracks you need.

No. Staff add stamps from the counter tool on any phone or tablet you already have. POS integration exists for shops that want it, but nothing requires it.